Terms & Conditions - Sorriso Sicuro

1. Scope and definitions

These Terms & Conditions govern use of the website and of the services offered by Albadent under the brand Sorriso Sicuro Albania ("the Clinic", "we"). "Patient" or "you" means the person requesting information or services; "services" means the treatments described in section 3.

2. Service provider

The service is provided by Albadent Group SHPK (brand Sorriso Sicuro Albania), NIPT L62217032L, registered office at Rruga Allaman Dervishi, Tiranë 1001, Albania · info@sorrisosicuro.al · +44 20 4538 2843.

3. Description of services

The Clinic provides dental treatment including implantology, dental prosthetics, full-mouth rehabilitations and personalised treatments, together with support and travel arrangements for international patients. Information published on the website is descriptive in nature and does not constitute a diagnosis or a contractual commitment until a clinical assessment has been carried out.

4. Enquiries, consultation and quotes

Requesting information and the initial remote consultation are free and non-binding. A quote is prepared on the basis of the information you provide and is indicative: the final treatment plan and cost are confirmed after the clinical examination on site. Any treatment not originally foreseen (for example bone regeneration) is notified and agreed before it is carried out.

5. Patient responsibilities

The patient undertakes to provide accurate, complete and up-to-date information about their state of health and clinical situation. The Clinic is not responsible for consequences arising from inaccurate or incomplete information provided by the patient. The patient must disclose any conditions, allergies and current medication relevant to the treatment.

6. Bookings and deposit

A treatment booking is made once confirmed by the Clinic. A deposit may be required to confirm the booking, and is set against the total cost of treatment. The purpose of the deposit is to reserve your dates and organise your stay. The deposit options are set out on the Bookings page.

7. Payments

Full payment in advance is not required. The balance is paid directly at the clinic, in stages, after each phase of the work. Instalment payment options are available, on the terms agreed in your treatment plan. Treatment is invoiced in euros; prices shown in pounds on this website are a guide only, converted at the exchange rate applicable at the time of publication. The Clinic issues a valid, itemised invoice which you can use for your own records or for any private dental insurance claim.

8. Travel and accommodation

For patients who choose to be treated at the Clinic, the service always includes an airport welcome with a private driver, transfers to and from the clinic and English-speaking support.

• Hotel: for treatment plans above €3,000 (about £2,600), free accommodation for two people in a 4-star hotel (Mercure Tirana) for the duration of the treatment. During fully booked periods the alternative is the Light Hotel Tirana (3-star); the hotel is confirmed in writing before you travel.
• Flight: for treatment plans above €5,000 (about £4,400), a contribution of up to €200 (about £175) towards the ticket for the first visit.

The conditions for inclusion (number of nights according to the type of treatment) are specified in the treatment plan. The Clinic arranges these services but is not a tour operator: any additional tourist services are at the patient's own cost and responsibility.

9. Cancellations and changes

The patient may change or cancel a booking by giving reasonable notice. With at least 7 days' notice, appointments can be rescheduled at no additional cost. In the event of cancellation, any deposit is applied to the organisational costs already incurred (travel, hotel, reservation of dates). The Clinic reserves the right to reschedule appointments for clinical or organisational reasons, giving prompt notice.

10. Medical treatment and informed consent

Every treatment is preceded by a clinical assessment and by specific informed consent, setting out the nature, benefits, risks and alternatives of the procedure. Clinical outcomes depend on individual factors and cannot be guaranteed in absolute terms. The patient must follow the post-operative instructions given by the clinical staff.

11. Treatment guarantees

The Clinic offers a 10-year guarantee on implants, on the conditions set out in the treatment plan. The guarantee is conditional on following the post-treatment instructions, attending check-up appointments and maintaining good oral hygiene. The guarantee does not cover the consequences of trauma, conditions arising subsequently, misuse or failure to follow clinical instructions.

12. Aftercare

After treatment, the patient has an English-speaking coordinator available for check-ups, follow-ups and any needs that arise, for the period stated in the treatment plan.

13. Limitations of liability

To the extent permitted by law, the Clinic is liable for direct loss attributable to it. Liability is excluded for indirect or unforeseeable loss and for consequences arising from inaccurate information provided by the patient, from failure to follow clinical instructions, or from individual healing factors.

Nothing in these Terms limits or excludes liability where it is not lawful to do so, in particular for wilful misconduct or gross negligence and for personal injury. The patient's non-waivable rights as a consumer under applicable law are unaffected.

14. Governing law and dispute resolution

The relationship is governed by Albanian law. Mandatory rules and consumer protections available to the patient under the law of their country of residence, including the United Kingdom and the European Union, remain unaffected. The parties undertake to seek an amicable solution to any dispute.

A patient who is a consumer resident in the European Union may also use the European Commission's online dispute resolution (ODR) platform. Where mandatory rules so provide, a patient who is a consumer may bring proceedings in the courts of their own place of residence.