{"id":3356,"date":"2025-02-20T09:11:40","date_gmt":"2025-02-20T09:11:40","guid":{"rendered":"https:\/\/sorrisosicuro.al\/termini-e-condizioni\/"},"modified":"2026-09-22T10:09:52","modified_gmt":"2026-09-22T10:09:52","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/sorrisosicuro.al\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3356\" class=\"elementor elementor-3356 elementor-1051\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-40f9004 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"40f9004\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcd8acf\" data-id=\"fcd8acf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-224e44e elementor-widget elementor-widget-html\" data-id=\"224e44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SORRISO SICURO \u00b7 TERMS & CONDITIONS (EN) \u00b7 Elementor HTML widget\n  Page layout: \"Elementor Canvas\". 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a:hover{border-color:var(--gold)}\n.press__row strong{font-family:var(--serif);font-weight:500;font-size:26px;line-height:1.1}\n.press__row span{font-size:15px;color:var(--ink-2);margin-top:6px}\n@media (max-width:720px){.press__row{grid-template-columns:1fr}.press__row a{min-height:88px}}\n\n\/* Footer *\/\n.footer{background:#08223A;color:var(--on-dark-2);padding:64px 0 110px;font-size:15px}\n.footer .wrap{display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr;gap:40px}\n.footer strong{color:var(--on-dark);display:block;margin-bottom:12px;font-weight:600}\n.footer a{display:block;color:var(--on-dark-2);text-decoration:none;margin-bottom:8px}\n.footer a:hover{color:var(--on-dark)}\n.footer .logo{color:var(--on-dark);margin-bottom:16px}\n.footer .logo__sq{border-color:var(--on-dark)}\n.footer .logo__sub{color:var(--on-dark-2)}\n.legal{grid-column:1\/-1;border-top:1px solid rgba(255,255,255,.12);padding-top:22px;font-size:13px}\n.legal a{display:inline}\n\n\/* Barra mobile fissa (unico WhatsApp su mobile) *\/\n.mbar{display:none}\n.wa-float{position:fixed;right:22px;bottom:22px;z-index:60;width:58px;height:58px;border-radius:50%;background:var(--navy);border:2px solid var(--gold);display:grid;place-items:center;color:var(--on-dark)}\n.wa-float svg{width:26px;height:26px}\n\n\/* Un solo momento di movimento: ingresso hero *\/\n@media (prefers-reduced-motion:no-preference){\n  .hero__txt > *{animation:up .7s ease both}\n  .hero__txt > *:nth-child(2){animation-delay:.08s}\n  .hero__txt > *:nth-child(3){animation-delay:.16s}\n  .hero__txt > *:nth-child(4){animation-delay:.24s}\n  .hero__fig{animation:up .8s .2s ease both}\n  @keyframes up{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}\n}\n\n@media (max-width:1024px){\n  .nav{display:none}\n  .menu-btn{display:block}\n  .nav.is-open{display:flex;flex-direction:column;position:absolute;top:100%;left:0;right:0;background:var(--paper);padding:20px;border-bottom:1px solid var(--line);gap:16px}\n  .hero .wrap,.why,.calc,.travel,.contact{grid-template-columns:1fr}\n  .picker__opts{grid-template-columns:1fr 1fr}\n  .hero__fig{max-width:640px}\n  .treat{grid-template-columns:1fr 1fr}\n  .team{grid-template-columns:1fr 1fr}\n  .brands__row{grid-template-columns:repeat(3,1fr)}\n  .footer .wrap{grid-template-columns:1fr 1fr}\n}\n@media (max-width:720px){\n  body{font-size:16px}\n  .sec{padding:60px 0}\n  .topbar .t-mail{display:none}\n  .header .wrap{min-height:64px}\n  .logo__bar{height:36px}.logo__sq{width:36px;height:36px;font-size:20px}\n  .logo__name{font-size:17px}.logo__sub{font-size:10px;letter-spacing:.22em}\n  .header__cta .btn--gold{display:none}\n  .hero .wrap{padding-top:44px;padding-bottom:48px;gap:32px}\n  .hero__sub{font-size:17px}\n  .hero__ctas .btn{width:100%}\n  .picker__opts{grid-template-columns:1fr}\n  .hero__fig{padding-left:14px}\n  .hero__badge{left:30px;bottom:-18px;padding:10px 14px}\n  .situ .wrap{padding-top:44px}\n  .picker__q{font-size:22px}\n  .trust .wrap{grid-template-columns:1fr 1fr}\n  .trust__item:nth-child(3){border-left:0}\n  .trust__item{border-top:1px solid var(--line)}\n  .trust__item:nth-child(-n+2){border-top:0}\n  .trust__n{font-size:30px}\n  .treat,.ba-grid,.near{grid-template-columns:1fr}\n  .steps{grid-template-columns:1fr}\n  .step{border-right:0;margin-right:0;border-bottom:1px solid var(--line);padding:24px 0}\n  .vids,    .tabs{grid-template-columns:1fr}\n  .bars,.formbox,.near > div{padding:24px}\n  .footer .wrap{grid-template-columns:1fr}\n  .brands__logo{height:96px;padding:14px}\n  .brands__logo img{max-height:50px}\n  .wa-float{display:none}\n  .mbar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:60;background:var(--navy);padding:10px 12px calc(10px + env(safe-area-inset-bottom));gap:10px;border-top:1px solid var(--gold)}\n  .mbar .btn{flex:1;min-height:48px;padding:0 10px;font-size:15px}\n}\n\/* Modulo dopo 30 secondi: modale su desktop, pannello dal basso su mobile *\/\n.ssm{position:fixed;inset:0;z-index:200;display:none;align-items:center;justify-content:center;background:rgba(8,34,58,.6);padding:20px}\n.ssm.is-open{display:flex}\n.ssm__box{position:relative;background:var(--navy);color:var(--on-dark);width:100%;max-width:540px;max-height:90vh;overflow:auto;padding:36px 30px 26px;border-top:3px solid var(--gold)}\n.ssm__box h2{font-size:28px;margin-bottom:8px;color:var(--on-dark)}\n.ssm__box .lead{font-size:16px;margin-bottom:20px;color:var(--on-dark-2)}\n.ssm__form{padding:22px 20px}\n.ssm__box .fine{color:var(--on-dark-2)}\n.ssm__box .fine a{color:var(--on-dark)}\n.ssm__x{position:absolute;top:8px;right:8px;width:44px;height:44px;background:none;border:0;font:400 30px\/1 var(--sans);color:var(--on-dark);cursor:pointer}\n.ssm__alt{display:block;text-align:center;margin-top:14px;font-size:16px;color:var(--gold)!important;text-decoration-color:var(--gold)!important}\n@media (max-width:720px){\n  .ssm{align-items:flex-end;padding:0}\n  .ssm__box{max-width:none;max-height:88vh;padding:30px 20px calc(20px + env(safe-area-inset-bottom))}\n}\n@media (prefers-reduced-motion:no-preference){.ssm.is-open .ssm__box{animation:up .35s ease both}}\n\/* Modulo HubSpot su fondo scuro (come sul sito attuale): testi chiari, campi bianchi, invio oro.\n   Vale sia per il modulo in pagina sia per quello dopo 30 secondi. *\/\n.formbox,.ssm__form{background:var(--navy-2);color:var(--on-dark);border:1px solid rgba(202,153,87,.4)}\n.formbox h3{color:var(--on-dark)}\n.formbox .fine{color:var(--on-dark-2)}\n.formbox .fine a{color:var(--on-dark)}\n.formbox .hs-form label,.formbox .hs-form legend,.formbox .hs-form .hs-richtext,.formbox .hs-form p,\n.ssm__form .hs-form label,.ssm__form .hs-form legend,.ssm__form .hs-form .hs-richtext,.ssm__form .hs-form p{color:var(--on-dark)!important}\n.formbox .hs-form .hs-error-msg,.ssm__form .hs-form .hs-error-msg{color:#FFD9A8!important}\n.formbox .hs-form input[type=text],.formbox .hs-form input[type=email],.formbox .hs-form input[type=tel],.formbox .hs-form input[type=number],.formbox .hs-form select,.formbox .hs-form textarea,\n.ssm__form .hs-form input[type=text],.ssm__form .hs-form input[type=email],.ssm__form .hs-form input[type=tel],.ssm__form .hs-form input[type=number],.ssm__form .hs-form select,.ssm__form .hs-form textarea{background:#fff!important;color:var(--ink)!important;border:1px solid transparent!important;border-radius:var(--r)!important;min-height:48px;padding:10px 12px!important;width:100%!important;font:400 16px\/1.4 var(--sans)!important}\n.formbox .hs-form .hs-button,.ssm__form .hs-form .hs-button{background:var(--gold)!important;color:var(--navy)!important;border:0!important;border-radius:var(--r)!important;font:600 16px\/1 var(--sans)!important;padding:16px 24px!important;width:100%;cursor:pointer}\n.formbox .hs-form fieldset,.ssm__form .hs-form fieldset{max-width:none!important}\n.hs-loading{color:var(--on-dark-2);font-size:15px}\n\n\/* ===== Rifiniture mobile e video (set 2026) ===== *\/\n.menu-btn{position:relative}\n.menu-btn span{transition:transform .2s,opacity .2s}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(1){transform:translateY(6px) rotate(45deg)}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(2){opacity:0}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(3){transform:translateY(-6px) rotate(-45deg)}\n.nav__extra{display:none}\n.calc__cta--m{display:none}\n\n\/* Video: card compatte navy e oro, il video si apre al tocco *\/\n.vids{display:grid;grid-template-columns:repeat(6,1fr);gap:14px}\n.vid{aspect-ratio:9\/16;background:var(--navy-2);border:1px solid rgba(202,153,87,.45)}\n.vid::before{content:\"\";position:absolute;inset:10px;border:1px solid rgba(255,255,255,.08);pointer-events:none;z-index:1}\n.vid__ig{position:absolute;top:14px;left:14px;z-index:2;width:22px;height:22px;color:var(--gold)}\n.vid__play{width:52px;height:52px}\n.vid__meta{padding:14px 14px 16px}\n.vid__meta strong{font-size:17px}\n.vid__meta span{font-size:12px}\n.vids__hint{font-size:14px;color:var(--on-dark-2);margin:14px 0 0}\n\n@media (max-width:1180px){ .nav{gap:18px} .nav a{font-size:14px} }\n@media (max-width:1024px){\n  .nav.is-open{position:fixed;top:var(--hdr,64px);left:0;right:0;bottom:0;overflow:auto;padding:8px 20px 28px;gap:0;background:var(--paper);border-top:1px solid var(--line)}\n  .nav.is-open a{display:flex;justify-content:space-between;align-items:center;padding:18px 4px;font-size:18px;font-weight:500;color:var(--navy);border-bottom:1px solid var(--line)}\n  .nav.is-open a::after{content:\"\u203a\";color:var(--gold);font-size:24px;line-height:1}\n  .nav.is-open .nav__extra{display:grid;gap:10px;margin-top:24px}\n  .nav.is-open .nav__extra a{border:0;padding:0;justify-content:center}\n  .nav.is-open .nav__extra a::after{content:none}\n  .nav.is-open .nav__extra .btn{min-height:52px;font-size:16px}\n  .nav.is-open .nav__extra .btn--ghost{border:1px solid var(--navy)}\n  html.menu-open .mbar{display:none}\n  .nav.is-open .nav__lang{display:flex;justify-content:center;gap:14px;margin-top:10px;font-size:15px;color:var(--ink-2)}\n  .nav.is-open .nav__lang a{font-size:15px;padding:6px 8px}\n  .vids{grid-template-columns:repeat(3,1fr)}\n}\n@media (max-width:720px){\n  .topbar .t-note{display:none}\n  .topbar .wrap{justify-content:center;min-height:34px;font-size:13px}\n  .hero .eyebrow{display:none}\n  .hero .wrap{padding-top:36px}\n  .hero__proof{display:grid;grid-template-columns:1fr 1fr;gap:10px 16px;font-size:14px;line-height:1.35}\n  .ba-grid{display:grid;grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:86%;gap:14px;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .ba-grid figure{scroll-snap-align:start}\n  .calc__cta--d{display:none}\n  .calc__cta--m{display:flex;width:100%;margin-top:18px}\n  .save{flex-direction:column;align-items:flex-start;gap:4px}\n  .save__v{font-size:36px}\n  .brands__row{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:72%;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .brands__t{font-size:21px}\n  .brands__logo{height:110px;padding:18px;scroll-snap-align:start}\n  .brands__logo img{max-height:60px;max-width:85%}\n  .vids,.vids--ig{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:42%;gap:12px;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .vid{scroll-snap-align:start}\n  .vid__play{width:46px;height:46px}\n  .vid__meta strong{font-size:15px}\n}\n\n\/* ===== Legal pages ===== *\/\n.legal-hero{background:var(--navy);color:var(--on-dark);padding:48px 0 40px}\n.legal-hero h1{color:var(--on-dark);font-size:clamp(32px,4.4vw,48px);margin-bottom:10px}\n.legal-date{color:var(--on-dark-2);margin:0;font-size:15px}\n.crumb{display:flex;gap:8px;align-items:center;font-size:14px;color:var(--on-dark-2);margin-bottom:20px}\n.crumb a{color:var(--on-dark-2);text-decoration:none}.crumb span[aria-current]{color:var(--on-dark)}\n.legal-sec{padding-top:48px}\n.legal{display:grid;grid-template-columns:260px 1fr;gap:56px;align-items:start}\n.legal__toc{position:sticky;top:96px;border:1px solid var(--line);padding:20px;background:var(--cream)}\n.legal__toc-t{font-weight:600;color:var(--navy);margin:0 0 8px}\n.legal__toc ol{margin:0;padding-left:20px;display:grid;gap:6px;font-size:15px}\n.legal__toc a{color:var(--ink);text-decoration:none}\n.legal__toc a:hover{color:var(--navy);text-decoration:underline;text-decoration-color:var(--gold)}\n.legal__body{max-width:760px}\n.legal__body h2{font-size:28px;margin:40px 0 12px;padding-top:24px;border-top:1px solid var(--line);scroll-margin-top:96px}\n.legal__body h2:first-child{margin-top:0;padding-top:0;border-top:0}\n.legal__body h3{font-size:19px;margin:22px 0 8px}\n.legal__body p,.legal__body li{color:var(--ink);font-size:16px}\n.legal__body ul{padding-left:22px;margin:0 0 16px;display:grid;gap:6px}\n.legal__body a{color:var(--navy);text-decoration-color:var(--gold);text-underline-offset:3px}\n.legal__table{border:1px solid var(--line);margin:8px 0 18px}\n.lt__r{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line)}\n.lt__r:first-child{border-top:0}\n.lt__r span{padding:12px 16px;font-size:15px}\n.lt__r span:first-child{border-right:1px solid var(--line)}\n.lt__h span{font-weight:600;background:var(--cream);color:var(--navy);font-size:14px}\n.legal__contact{margin-top:36px;background:var(--navy);color:var(--on-dark);padding:22px 24px}\n.legal__contact p{color:var(--on-dark);margin:0}\n.legal__contact a{color:var(--gold)}\n@media (max-width:1024px){ .legal{grid-template-columns:1fr} .legal__toc{position:static} }\n@media (max-width:720px){\n  .legal-hero{padding:32px 0 28px}\n  .lt__r{grid-template-columns:1fr}\n  .lt__r span:first-child{border-right:0;font-weight:600;color:var(--navy);padding-bottom:2px}\n  .lt__r span:last-child{padding-top:2px}\n  .lt__h{display:none}\n  .legal__body h2{font-size:24px}\n}\n\n\/* ===== Contrasto (WCAG AA) ===== *\/\n.path__n,.n3{color:var(--gold-ink)!important}\n.sec--dark .path__n,.sec--dark .n3{color:var(--gold)!important}\n.arc__tag--c{color:#6B5226!important}\n.sec:not(.sec--dark) .dcard__k{color:#6B5226!important}\n<\/style>\n\n<a class=\"skip\" href=\"#main\">Skip to content<\/a>\n\n<svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\">\n  <symbol id=\"i-wa\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4 20l1.3-3.9A8 8 0 1 1 8 18.8L4 20z\"\/><path fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" d=\"M9 9.5c.4 2 2 3.8 4.5 4.5l1-1.2 1.8.8c-.3 1.2-1.3 1.9-2.4 1.7C10.6 14.7 8.8 12.7 8.3 10.2 8.2 9.1 8.9 8.1 10 7.8l.8 1.8L9 9.5z\"\/><\/symbol>\n  <symbol id=\"i-star\" viewBox=\"0 0 20 20\"><path d=\"M10 1.5l2.6 5.4 5.9.8-4.3 4.1 1 5.8L10 14.8l-5.2 2.8 1-5.8L1.5 7.7l5.9-.8z\"\/><\/symbol>\n<\/svg>\n\n<div class=\"topbar\">\n  <div class=\"wrap\">\n    <span class=\"t-note\">\ud83c\uddec\ud83c\udde7 English support, 7 days a week<\/span>\n    <span><a href=\"tel:+442045382843\" data-track=\"phone_click\">+44 20 4538 2843<\/a> <span class=\"t-mail\">&nbsp;\u00b7&nbsp; <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a><\/span> &nbsp;\u00b7&nbsp; EN | <a href=\"https:\/\/sorrisosicuro.al\/termini-e-condizioni\/\" hreflang=\"it\" lang=\"it\">IT<\/a><\/span>\n  <\/div>\n<\/div>\n\n<header class=\"header\">\n  <div class=\"wrap\">\n    <a class=\"logo\" href=\"https:\/\/sorrisosicuro.al\/en\/\" aria-label=\"Sorriso Sicuro, home\">\n      <span class=\"logo__bar\" aria-hidden=\"true\"><\/span>\n      <span class=\"logo__sq\" aria-hidden=\"true\">S<\/span>\n      <span><span class=\"logo__name\">Sorriso Sicuro<\/span><span class=\"logo__sub\" style=\"display:block\">DENTAL CLINIC \u00b7 TIRANA<\/span><\/span>\n    <\/a>\n    <nav class=\"nav\" id=\"nav\" aria-label=\"Main menu\">\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-implant-costs\/\">Prices<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-clinic\/\">The Clinic<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-tourism-albania\/\">Dental Tourism<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/bookings\/\">Book<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Contact<\/a>\n      <div class=\"nav__extra\">\n        <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"menu\">Free quote<\/a>\n        <a class=\"btn btn--ghost\" href=\"#\" data-wa data-intent=\"VAL\">Message us on WhatsApp<\/a>\n        <div class=\"nav__lang\"><strong>EN<\/strong><a href=\"https:\/\/sorrisosicuro.al\/termini-e-condizioni\/\" hreflang=\"it\" lang=\"it\">Italiano<\/a><\/div>\n      <\/div>\n    <\/nav>\n    <div class=\"header__cta\">\n      <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"header\">Free quote<\/a>\n      <button class=\"menu-btn\" aria-controls=\"nav\" aria-expanded=\"false\" aria-label=\"Open the menu\"><span><\/span><span><\/span><span><\/span><\/button>\n    <\/div>\n  <\/div>\n<\/header>\n\n<main id=\"main\">\n\n<section class=\"legal-hero\" aria-labelledby=\"h1\">\n  <div class=\"wrap\">\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/sorrisosicuro.al\/en\/\">Home<\/a><span aria-hidden=\"true\">\u203a<\/span><span aria-current=\"page\">Terms &amp; Conditions<\/span><\/nav>\n    <p class=\"eyebrow\">SERVICE CONDITIONS<\/p>\n    <h1 id=\"h1\">Terms &amp; Conditions - Sorriso Sicuro<\/h1>\n    <p class=\"legal-date\">Last updated: 19 September 2026<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"sec legal-sec\">\n  <div class=\"wrap legal\">\n    <nav class=\"legal__toc\" aria-label=\"Contents\">\n      <p class=\"legal__toc-t\">Contents<\/p>\n      <ol>\n        <li><a href=\"#oggetto\">Scope and definitions<\/a><\/li>\n        <li><a href=\"#titolare\">Service provider<\/a><\/li>\n        <li><a href=\"#servizi\">Description of services<\/a><\/li>\n        <li><a href=\"#preventivi\">Enquiries and quotes<\/a><\/li>\n        <li><a href=\"#responsabilita-paziente\">Patient responsibilities<\/a><\/li>\n        <li><a href=\"#prenotazioni\">Bookings and deposit<\/a><\/li>\n        <li><a href=\"#pagamenti\">Payments<\/a><\/li>\n        <li><a href=\"#viaggio\">Travel and accommodation<\/a><\/li>\n        <li><a href=\"#cancellazioni\">Cancellations and changes<\/a><\/li>\n        <li><a href=\"#cure\">Medical treatment and consent<\/a><\/li>\n        <li><a href=\"#garanzie\">Treatment guarantees<\/a><\/li>\n        <li><a href=\"#assistenza\">Aftercare<\/a><\/li>\n        <li><a href=\"#responsabilita\">Limitations of liability<\/a><\/li>\n        <li><a href=\"#controversie\">Governing law and disputes<\/a><\/li>\n      <\/ol>\n    <\/nav>\n\n    <article class=\"legal__body\">\n      <h2 id=\"oggetto\">1. Scope and definitions<\/h2>\n      <p>These Terms &amp; Conditions govern use of the website and of the services offered by Albadent under the brand Sorriso Sicuro Albania (\"the Clinic\", \"we\"). \"Patient\" or \"you\" means the person requesting information or services; \"services\" means the treatments described in section 3.<\/p>\n\n      <h2 id=\"titolare\">2. Service provider<\/h2>\n      <p>The service is provided by <strong>Albadent Group SHPK<\/strong> (brand <strong>Sorriso Sicuro Albania<\/strong>), NIPT L62217032L, registered office at Rruga Allaman Dervishi, Tiran\u00eb 1001, Albania \u00b7 <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a> \u00b7 <a href=\"tel:+442045382843\">+44 20 4538 2843<\/a>.<\/p>\n\n      <h2 id=\"servizi\">3. Description of services<\/h2>\n      <p>The Clinic provides dental treatment including implantology, dental prosthetics, full-mouth rehabilitations and personalised treatments, together with support and travel arrangements for international patients. Information published on the website is descriptive in nature and does not constitute a diagnosis or a contractual commitment until a clinical assessment has been carried out.<\/p>\n\n      <h2 id=\"preventivi\">4. Enquiries, consultation and quotes<\/h2>\n      <p>Requesting information and the initial remote consultation are <strong>free and non-binding<\/strong>. A quote is prepared on the basis of the information you provide and is indicative: the final treatment plan and cost are confirmed after the clinical examination on site. Any treatment not originally foreseen (for example bone regeneration) is notified and agreed before it is carried out.<\/p>\n\n      <h2 id=\"responsabilita-paziente\">5. Patient responsibilities<\/h2>\n      <p>The patient undertakes to provide accurate, complete and up-to-date information about their state of health and clinical situation. The Clinic is not responsible for consequences arising from inaccurate or incomplete information provided by the patient. The patient must disclose any conditions, allergies and current medication relevant to the treatment.<\/p>\n\n      <h2 id=\"prenotazioni\">6. Bookings and deposit<\/h2>\n      <p>A treatment booking is made once confirmed by the Clinic. A <strong>deposit<\/strong> may be required to confirm the booking, and is set against the total cost of treatment. The purpose of the deposit is to reserve your dates and organise your stay. The deposit options are set out on the <a href=\"https:\/\/sorrisosicuro.al\/en\/bookings\/\">Bookings<\/a> page.<\/p>\n\n      <h2 id=\"pagamenti\">7. Payments<\/h2>\n      <p>Full payment in advance is not required. The balance is paid <strong>directly at the clinic, in stages<\/strong>, after each phase of the work. <strong>Instalment payment options<\/strong> are available, on the terms agreed in your treatment plan. Treatment is invoiced in euros; prices shown in pounds on this website are a guide only, converted at the exchange rate applicable at the time of publication. The Clinic issues a valid, itemised invoice which you can use for your own records or for any private dental insurance claim.<\/p>\n\n      <h2 id=\"viaggio\">8. Travel and accommodation<\/h2>\n      <p>For patients who choose to be treated at the Clinic, the service always includes an airport welcome with a private driver, transfers to and from the clinic and English-speaking support.<\/p>\n      <ul>\n        <li><strong>Hotel:<\/strong> for treatment plans above \u20ac3,000 (about \u00a32,600), free accommodation for two people in a 4-star hotel (Mercure Tirana) for the duration of the treatment. During fully booked periods the alternative is the Light Hotel Tirana (3-star); the hotel is confirmed in writing before you travel.<\/li>\n        <li><strong>Flight:<\/strong> for treatment plans above \u20ac5,000 (about \u00a34,400), a contribution of up to \u20ac200 (about \u00a3175) towards the ticket for the first visit.<\/li>\n      <\/ul>\n      <p>The conditions for inclusion (number of nights according to the type of treatment) are specified in the treatment plan. The Clinic arranges these services but is not a tour operator: any additional tourist services are at the patient's own cost and responsibility.<\/p>\n\n      <h2 id=\"cancellazioni\">9. Cancellations and changes<\/h2>\n      <p>The patient may change or cancel a booking by giving reasonable notice. With at least 7 days' notice, appointments can be rescheduled at no additional cost. In the event of cancellation, any deposit is applied to the organisational costs already incurred (travel, hotel, reservation of dates). The Clinic reserves the right to reschedule appointments for clinical or organisational reasons, giving prompt notice.<\/p>\n\n      <h2 id=\"cure\">10. Medical treatment and informed consent<\/h2>\n      <p>Every treatment is preceded by a clinical assessment and by specific <strong>informed consent<\/strong>, setting out the nature, benefits, risks and alternatives of the procedure. Clinical outcomes depend on individual factors and cannot be guaranteed in absolute terms. The patient must follow the post-operative instructions given by the clinical staff.<\/p>\n\n      <h2 id=\"garanzie\">11. Treatment guarantees<\/h2>\n      <p>The Clinic offers a 10-year guarantee on implants, on the conditions set out in the treatment plan. The guarantee is conditional on following the post-treatment instructions, attending check-up appointments and maintaining good oral hygiene. The guarantee does not cover the consequences of trauma, conditions arising subsequently, misuse or failure to follow clinical instructions.<\/p>\n\n      <h2 id=\"assistenza\">12. Aftercare<\/h2>\n      <p>After treatment, the patient has an English-speaking coordinator available for check-ups, follow-ups and any needs that arise, for the period stated in the treatment plan.<\/p>\n\n      <h2 id=\"responsabilita\">13. Limitations of liability<\/h2>\n      <p>To the extent permitted by law, the Clinic is liable for direct loss attributable to it. Liability is excluded for indirect or unforeseeable loss and for consequences arising from inaccurate information provided by the patient, from failure to follow clinical instructions, or from individual healing factors.<\/p>\n      <p>Nothing in these Terms limits or excludes liability where it is not lawful to do so, in particular for <strong>wilful misconduct or gross negligence<\/strong> and for <strong>personal injury<\/strong>. The patient's non-waivable rights as a consumer under applicable law are unaffected.<\/p>\n\n      <h2 id=\"controversie\">14. Governing law and dispute resolution<\/h2>\n      <p>The relationship is governed by Albanian law. Mandatory rules and consumer protections available to the patient under the law of their country of residence, including the United Kingdom and the European Union, remain unaffected. The parties undertake to seek an amicable solution to any dispute.<\/p>\n      <p>A patient who is a consumer resident in the European Union may also use the European Commission's online dispute resolution (ODR) platform. Where mandatory rules so provide, a patient who is a consumer may bring proceedings in the courts of their own place of residence.<\/p>\n\n      <div class=\"legal__contact\">\n        <p><strong>Questions about these terms?<\/strong> Write to <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a> or call <a href=\"tel:+442045382843\">+44 20 4538 2843<\/a>.<\/p>\n      <\/div>\n    <\/article>\n  <\/div>\n<\/section>\n\n<\/main>\n\n\n\n<footer class=\"footer\">\n  <div class=\"wrap\">\n    <div>\n      <a class=\"logo\" href=\"https:\/\/sorrisosicuro.al\/en\/\"><span class=\"logo__bar\" aria-hidden=\"true\"><\/span><span class=\"logo__sq\" aria-hidden=\"true\">S<\/span><span><span class=\"logo__name\">Sorriso Sicuro<\/span><span class=\"logo__sub\" style=\"display:block\">DENTAL CLINIC \u00b7 TIRANA<\/span><\/span><\/a>\n      <p>Dental care in Albania to European standards, with English-speaking support.<\/p>\n    <\/div>\n    <div>\n      <strong>The site<\/strong>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-implant-costs\/\">Dental Implant Costs<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-clinic\/\">Dental Clinic<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-tourism-albania\/\">Dental Tourism in Albania<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dentist-in-albania\/\">Dentist in Albania<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/bookings\/\">Bookings<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Contact Us<\/a>\n    <\/div>\n    <div>\n      <strong>Contact<\/strong>\n      <a href=\"tel:+442045382843\" data-track=\"phone_click\">+44 20 4538 2843<\/a>\n      <a href=\"#\" data-wa data-intent=\"VAL\">WhatsApp<\/a>\n      <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Rruga Allaman Dervishi, Tiran\u00eb 1001<\/a>\n    <\/div>\n    <div>\n      <strong>Follow us<\/strong>\n      <a href=\"https:\/\/www.facebook.com\/sorrisosicurodentalclinic\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>\n      <a href=\"https:\/\/www.instagram.com\/sorriso.sicuro\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>\n      <a href=\"https:\/\/www.youtube.com\/@SorrisoSicuro\" target=\"_blank\" rel=\"noopener\">YouTube<\/a>\n      <a href=\"https:\/\/www.linkedin.com\/company\/69535599\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\n    <\/div>\n    <p class=\"legal\">Albadent Group SHPK \u00b7 VAT\/NIPT L62217032L \u00b7 Share capital \u20ac700,000.00 fully paid up \u00b7 Tirana Companies Register \u00b7 \u00a9 2026 \u00b7 <a href=\"https:\/\/sorrisosicuro.al\/en\/privacy-policy\/\">Privacy Policy<\/a> \u00b7 <a href=\"https:\/\/sorrisosicuro.al\/en\/terms-conditions\/\">Terms &amp; Conditions<\/a><\/p>\n  <\/div>\n<\/footer>\n\n\n<!-- FINESTRA VIDEO -->\n<div class=\"vmod\" id=\"vmod\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video testimonial\" aria-hidden=\"true\">\n  <div class=\"vmod__box\"><button class=\"vmod__x\" type=\"button\" aria-label=\"Close video\">\u00d7<\/button><iframe id=\"vmod-frame\" title=\"Video testimonial on Instagram\" allowfullscreen><\/iframe><\/div>\n<\/div>\n\n<a class=\"wa-float\" href=\"#\" data-wa data-intent=\"VAL\" aria-label=\"Message us on WhatsApp\"><svg><use href=\"#i-wa\"\/><\/svg><\/a>\n<div class=\"mbar\">\n  <a class=\"btn btn--ghost-light\" href=\"#\" data-wa data-intent=\"VAL\"><svg><use href=\"#i-wa\"\/><\/svg>WhatsApp<\/a>\n  <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"mobile_bar\">Free quote<\/a>\n<\/div>\n\n<script>\n\/* ============================================================\n   WHATSAPP DINAMICO: SORGENTE + PAGINA + INTENTO\n   Codice nel messaggio: [SORGENTE-PAGINA-INTENTO], es. 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IT<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"content-type":"","footnotes":""},"class_list":["post-3356","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions | Sorriso Sicuro<\/title>\n<meta name=\"description\" content=\"Read the terms and conditions of Sorriso Sicuro Albania for bookings, treatments, payments, policies, and patient support services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sorrisosicuro.al\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms 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