{"id":3286,"date":"2025-03-07T09:45:17","date_gmt":"2025-03-07T09:45:17","guid":{"rendered":"https:\/\/sorrisosicuro.al\/politica-sulla-riservatezza\/"},"modified":"2026-09-22T10:09:02","modified_gmt":"2026-09-22T10:09:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sorrisosicuro.al\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3286\" class=\"elementor elementor-3286 elementor-3283\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-cf61012 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf61012\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b93bc39\" data-id=\"b93bc39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8ee8a2 elementor-widget elementor-widget-html\" data-id=\"d8ee8a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\n  SORRISO SICURO \u00b7 PRIVACY POLICY (EN) \u00b7 Elementor HTML widget\n  Page layout: \"Elementor Canvas\". 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a:hover{border-color:var(--gold)}\n.press__row strong{font-family:var(--serif);font-weight:500;font-size:26px;line-height:1.1}\n.press__row span{font-size:15px;color:var(--ink-2);margin-top:6px}\n@media (max-width:720px){.press__row{grid-template-columns:1fr}.press__row a{min-height:88px}}\n\n\/* Footer *\/\n.footer{background:#08223A;color:var(--on-dark-2);padding:64px 0 110px;font-size:15px}\n.footer .wrap{display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr;gap:40px}\n.footer strong{color:var(--on-dark);display:block;margin-bottom:12px;font-weight:600}\n.footer a{display:block;color:var(--on-dark-2);text-decoration:none;margin-bottom:8px}\n.footer a:hover{color:var(--on-dark)}\n.footer .logo{color:var(--on-dark);margin-bottom:16px}\n.footer .logo__sq{border-color:var(--on-dark)}\n.footer .logo__sub{color:var(--on-dark-2)}\n.legal{grid-column:1\/-1;border-top:1px solid rgba(255,255,255,.12);padding-top:22px;font-size:13px}\n.legal a{display:inline}\n\n\/* Barra mobile fissa (unico WhatsApp su mobile) *\/\n.mbar{display:none}\n.wa-float{position:fixed;right:22px;bottom:22px;z-index:60;width:58px;height:58px;border-radius:50%;background:var(--navy);border:2px solid var(--gold);display:grid;place-items:center;color:var(--on-dark)}\n.wa-float svg{width:26px;height:26px}\n\n\/* Un solo momento di movimento: ingresso hero *\/\n@media (prefers-reduced-motion:no-preference){\n  .hero__txt > *{animation:up .7s ease both}\n  .hero__txt > *:nth-child(2){animation-delay:.08s}\n  .hero__txt > *:nth-child(3){animation-delay:.16s}\n  .hero__txt > *:nth-child(4){animation-delay:.24s}\n  .hero__fig{animation:up .8s .2s ease both}\n  @keyframes up{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}\n}\n\n@media (max-width:1024px){\n  .nav{display:none}\n  .menu-btn{display:block}\n  .nav.is-open{display:flex;flex-direction:column;position:absolute;top:100%;left:0;right:0;background:var(--paper);padding:20px;border-bottom:1px solid var(--line);gap:16px}\n  .hero .wrap,.why,.calc,.travel,.contact{grid-template-columns:1fr}\n  .picker__opts{grid-template-columns:1fr 1fr}\n  .hero__fig{max-width:640px}\n  .treat{grid-template-columns:1fr 1fr}\n  .team{grid-template-columns:1fr 1fr}\n  .brands__row{grid-template-columns:repeat(3,1fr)}\n  .footer .wrap{grid-template-columns:1fr 1fr}\n}\n@media (max-width:720px){\n  body{font-size:16px}\n  .sec{padding:60px 0}\n  .topbar .t-mail{display:none}\n  .header .wrap{min-height:64px}\n  .logo__bar{height:36px}.logo__sq{width:36px;height:36px;font-size:20px}\n  .logo__name{font-size:17px}.logo__sub{font-size:10px;letter-spacing:.22em}\n  .header__cta .btn--gold{display:none}\n  .hero .wrap{padding-top:44px;padding-bottom:48px;gap:32px}\n  .hero__sub{font-size:17px}\n  .hero__ctas .btn{width:100%}\n  .picker__opts{grid-template-columns:1fr}\n  .hero__fig{padding-left:14px}\n  .hero__badge{left:30px;bottom:-18px;padding:10px 14px}\n  .situ .wrap{padding-top:44px}\n  .picker__q{font-size:22px}\n  .trust .wrap{grid-template-columns:1fr 1fr}\n  .trust__item:nth-child(3){border-left:0}\n  .trust__item{border-top:1px solid var(--line)}\n  .trust__item:nth-child(-n+2){border-top:0}\n  .trust__n{font-size:30px}\n  .treat,.ba-grid,.near{grid-template-columns:1fr}\n  .steps{grid-template-columns:1fr}\n  .step{border-right:0;margin-right:0;border-bottom:1px solid var(--line);padding:24px 0}\n  .vids,    .tabs{grid-template-columns:1fr}\n  .bars,.formbox,.near > div{padding:24px}\n  .footer .wrap{grid-template-columns:1fr}\n  .brands__logo{height:96px;padding:14px}\n  .brands__logo img{max-height:50px}\n  .wa-float{display:none}\n  .mbar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:60;background:var(--navy);padding:10px 12px calc(10px + env(safe-area-inset-bottom));gap:10px;border-top:1px solid var(--gold)}\n  .mbar .btn{flex:1;min-height:48px;padding:0 10px;font-size:15px}\n}\n\/* Modulo dopo 30 secondi: modale su desktop, pannello dal basso su mobile *\/\n.ssm{position:fixed;inset:0;z-index:200;display:none;align-items:center;justify-content:center;background:rgba(8,34,58,.6);padding:20px}\n.ssm.is-open{display:flex}\n.ssm__box{position:relative;background:var(--navy);color:var(--on-dark);width:100%;max-width:540px;max-height:90vh;overflow:auto;padding:36px 30px 26px;border-top:3px solid var(--gold)}\n.ssm__box h2{font-size:28px;margin-bottom:8px;color:var(--on-dark)}\n.ssm__box .lead{font-size:16px;margin-bottom:20px;color:var(--on-dark-2)}\n.ssm__form{padding:22px 20px}\n.ssm__box .fine{color:var(--on-dark-2)}\n.ssm__box .fine a{color:var(--on-dark)}\n.ssm__x{position:absolute;top:8px;right:8px;width:44px;height:44px;background:none;border:0;font:400 30px\/1 var(--sans);color:var(--on-dark);cursor:pointer}\n.ssm__alt{display:block;text-align:center;margin-top:14px;font-size:16px;color:var(--gold)!important;text-decoration-color:var(--gold)!important}\n@media (max-width:720px){\n  .ssm{align-items:flex-end;padding:0}\n  .ssm__box{max-width:none;max-height:88vh;padding:30px 20px calc(20px + env(safe-area-inset-bottom))}\n}\n@media (prefers-reduced-motion:no-preference){.ssm.is-open .ssm__box{animation:up .35s ease both}}\n\/* Modulo HubSpot su fondo scuro (come sul sito attuale): testi chiari, campi bianchi, invio oro.\n   Vale sia per il modulo in pagina sia per quello dopo 30 secondi. *\/\n.formbox,.ssm__form{background:var(--navy-2);color:var(--on-dark);border:1px solid rgba(202,153,87,.4)}\n.formbox h3{color:var(--on-dark)}\n.formbox .fine{color:var(--on-dark-2)}\n.formbox .fine a{color:var(--on-dark)}\n.formbox .hs-form label,.formbox .hs-form legend,.formbox .hs-form .hs-richtext,.formbox .hs-form p,\n.ssm__form .hs-form label,.ssm__form .hs-form legend,.ssm__form .hs-form .hs-richtext,.ssm__form .hs-form p{color:var(--on-dark)!important}\n.formbox .hs-form .hs-error-msg,.ssm__form .hs-form .hs-error-msg{color:#FFD9A8!important}\n.formbox .hs-form input[type=text],.formbox .hs-form input[type=email],.formbox .hs-form input[type=tel],.formbox .hs-form input[type=number],.formbox .hs-form select,.formbox .hs-form textarea,\n.ssm__form .hs-form input[type=text],.ssm__form .hs-form input[type=email],.ssm__form .hs-form input[type=tel],.ssm__form .hs-form input[type=number],.ssm__form .hs-form select,.ssm__form .hs-form textarea{background:#fff!important;color:var(--ink)!important;border:1px solid transparent!important;border-radius:var(--r)!important;min-height:48px;padding:10px 12px!important;width:100%!important;font:400 16px\/1.4 var(--sans)!important}\n.formbox .hs-form .hs-button,.ssm__form .hs-form .hs-button{background:var(--gold)!important;color:var(--navy)!important;border:0!important;border-radius:var(--r)!important;font:600 16px\/1 var(--sans)!important;padding:16px 24px!important;width:100%;cursor:pointer}\n.formbox .hs-form fieldset,.ssm__form .hs-form fieldset{max-width:none!important}\n.hs-loading{color:var(--on-dark-2);font-size:15px}\n\n\/* ===== Rifiniture mobile e video (set 2026) ===== *\/\n.menu-btn{position:relative}\n.menu-btn span{transition:transform .2s,opacity .2s}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(1){transform:translateY(6px) rotate(45deg)}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(2){opacity:0}\n.menu-btn[aria-expanded=\"true\"] span:nth-child(3){transform:translateY(-6px) rotate(-45deg)}\n.nav__extra{display:none}\n.calc__cta--m{display:none}\n\n\/* Video: card compatte navy e oro, il video si apre al tocco *\/\n.vids{display:grid;grid-template-columns:repeat(6,1fr);gap:14px}\n.vid{aspect-ratio:9\/16;background:var(--navy-2);border:1px solid rgba(202,153,87,.45)}\n.vid::before{content:\"\";position:absolute;inset:10px;border:1px solid rgba(255,255,255,.08);pointer-events:none;z-index:1}\n.vid__ig{position:absolute;top:14px;left:14px;z-index:2;width:22px;height:22px;color:var(--gold)}\n.vid__play{width:52px;height:52px}\n.vid__meta{padding:14px 14px 16px}\n.vid__meta strong{font-size:17px}\n.vid__meta span{font-size:12px}\n.vids__hint{font-size:14px;color:var(--on-dark-2);margin:14px 0 0}\n\n@media (max-width:1180px){ .nav{gap:18px} .nav a{font-size:14px} }\n@media (max-width:1024px){\n  .nav.is-open{position:fixed;top:var(--hdr,64px);left:0;right:0;bottom:0;overflow:auto;padding:8px 20px 28px;gap:0;background:var(--paper);border-top:1px solid var(--line)}\n  .nav.is-open a{display:flex;justify-content:space-between;align-items:center;padding:18px 4px;font-size:18px;font-weight:500;color:var(--navy);border-bottom:1px solid var(--line)}\n  .nav.is-open a::after{content:\"\u203a\";color:var(--gold);font-size:24px;line-height:1}\n  .nav.is-open .nav__extra{display:grid;gap:10px;margin-top:24px}\n  .nav.is-open .nav__extra a{border:0;padding:0;justify-content:center}\n  .nav.is-open .nav__extra a::after{content:none}\n  .nav.is-open .nav__extra .btn{min-height:52px;font-size:16px}\n  .nav.is-open .nav__extra .btn--ghost{border:1px solid var(--navy)}\n  html.menu-open .mbar{display:none}\n  .nav.is-open .nav__lang{display:flex;justify-content:center;gap:14px;margin-top:10px;font-size:15px;color:var(--ink-2)}\n  .nav.is-open .nav__lang a{font-size:15px;padding:6px 8px}\n  .vids{grid-template-columns:repeat(3,1fr)}\n}\n@media (max-width:720px){\n  .topbar .t-note{display:none}\n  .topbar .wrap{justify-content:center;min-height:34px;font-size:13px}\n  .hero .eyebrow{display:none}\n  .hero .wrap{padding-top:36px}\n  .hero__proof{display:grid;grid-template-columns:1fr 1fr;gap:10px 16px;font-size:14px;line-height:1.35}\n  .ba-grid{display:grid;grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:86%;gap:14px;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .ba-grid figure{scroll-snap-align:start}\n  .calc__cta--d{display:none}\n  .calc__cta--m{display:flex;width:100%;margin-top:18px}\n  .save{flex-direction:column;align-items:flex-start;gap:4px}\n  .save__v{font-size:36px}\n  .brands__row{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:72%;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .brands__t{font-size:21px}\n  .brands__logo{height:110px;padding:18px;scroll-snap-align:start}\n  .brands__logo img{max-height:60px;max-width:85%}\n  .vids,.vids--ig{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:42%;gap:12px;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px}\n  .vid{scroll-snap-align:start}\n  .vid__play{width:46px;height:46px}\n  .vid__meta strong{font-size:15px}\n}\n\n\/* ===== Legal pages ===== *\/\n.legal-hero{background:var(--navy);color:var(--on-dark);padding:48px 0 40px}\n.legal-hero h1{color:var(--on-dark);font-size:clamp(32px,4.4vw,48px);margin-bottom:10px}\n.legal-date{color:var(--on-dark-2);margin:0;font-size:15px}\n.crumb{display:flex;gap:8px;align-items:center;font-size:14px;color:var(--on-dark-2);margin-bottom:20px}\n.crumb a{color:var(--on-dark-2);text-decoration:none}.crumb span[aria-current]{color:var(--on-dark)}\n.legal-sec{padding-top:48px}\n.legal{display:grid;grid-template-columns:260px 1fr;gap:56px;align-items:start}\n.legal__toc{position:sticky;top:96px;border:1px solid var(--line);padding:20px;background:var(--cream)}\n.legal__toc-t{font-weight:600;color:var(--navy);margin:0 0 8px}\n.legal__toc ol{margin:0;padding-left:20px;display:grid;gap:6px;font-size:15px}\n.legal__toc a{color:var(--ink);text-decoration:none}\n.legal__toc a:hover{color:var(--navy);text-decoration:underline;text-decoration-color:var(--gold)}\n.legal__body{max-width:760px}\n.legal__body h2{font-size:28px;margin:40px 0 12px;padding-top:24px;border-top:1px solid var(--line);scroll-margin-top:96px}\n.legal__body h2:first-child{margin-top:0;padding-top:0;border-top:0}\n.legal__body h3{font-size:19px;margin:22px 0 8px}\n.legal__body p,.legal__body li{color:var(--ink);font-size:16px}\n.legal__body ul{padding-left:22px;margin:0 0 16px;display:grid;gap:6px}\n.legal__body a{color:var(--navy);text-decoration-color:var(--gold);text-underline-offset:3px}\n.legal__table{border:1px solid var(--line);margin:8px 0 18px}\n.lt__r{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line)}\n.lt__r:first-child{border-top:0}\n.lt__r span{padding:12px 16px;font-size:15px}\n.lt__r span:first-child{border-right:1px solid var(--line)}\n.lt__h span{font-weight:600;background:var(--cream);color:var(--navy);font-size:14px}\n.legal__contact{margin-top:36px;background:var(--navy);color:var(--on-dark);padding:22px 24px}\n.legal__contact p{color:var(--on-dark);margin:0}\n.legal__contact a{color:var(--gold)}\n@media (max-width:1024px){ .legal{grid-template-columns:1fr} .legal__toc{position:static} }\n@media (max-width:720px){\n  .legal-hero{padding:32px 0 28px}\n  .lt__r{grid-template-columns:1fr}\n  .lt__r span:first-child{border-right:0;font-weight:600;color:var(--navy);padding-bottom:2px}\n  .lt__r span:last-child{padding-top:2px}\n  .lt__h{display:none}\n  .legal__body h2{font-size:24px}\n}\n\n\/* ===== Contrasto (WCAG AA) ===== *\/\n.path__n,.n3{color:var(--gold-ink)!important}\n.sec--dark .path__n,.sec--dark .n3{color:var(--gold)!important}\n.arc__tag--c{color:#6B5226!important}\n.sec:not(.sec--dark) .dcard__k{color:#6B5226!important}\n<\/style>\n\n<a class=\"skip\" href=\"#main\">Skip to content<\/a>\n\n<svg width=\"0\" height=\"0\" style=\"position:absolute\" aria-hidden=\"true\">\n  <symbol id=\"i-wa\" viewBox=\"0 0 24 24\"><path fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4 20l1.3-3.9A8 8 0 1 1 8 18.8L4 20z\"\/><path fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" d=\"M9 9.5c.4 2 2 3.8 4.5 4.5l1-1.2 1.8.8c-.3 1.2-1.3 1.9-2.4 1.7C10.6 14.7 8.8 12.7 8.3 10.2 8.2 9.1 8.9 8.1 10 7.8l.8 1.8L9 9.5z\"\/><\/symbol>\n  <symbol id=\"i-star\" viewBox=\"0 0 20 20\"><path d=\"M10 1.5l2.6 5.4 5.9.8-4.3 4.1 1 5.8L10 14.8l-5.2 2.8 1-5.8L1.5 7.7l5.9-.8z\"\/><\/symbol>\n<\/svg>\n\n<div class=\"topbar\">\n  <div class=\"wrap\">\n    <span class=\"t-note\">\ud83c\uddec\ud83c\udde7 English support, 7 days a week<\/span>\n    <span><a href=\"tel:+442045382843\" data-track=\"phone_click\">+44 20 4538 2843<\/a> <span class=\"t-mail\">&nbsp;\u00b7&nbsp; <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a><\/span> &nbsp;\u00b7&nbsp; EN | <a href=\"https:\/\/sorrisosicuro.al\/politica-sulla-riservatezza\/\" hreflang=\"it\" lang=\"it\">IT<\/a><\/span>\n  <\/div>\n<\/div>\n\n<header class=\"header\">\n  <div class=\"wrap\">\n    <a class=\"logo\" href=\"https:\/\/sorrisosicuro.al\/en\/\" aria-label=\"Sorriso Sicuro, home\">\n      <span class=\"logo__bar\" aria-hidden=\"true\"><\/span>\n      <span class=\"logo__sq\" aria-hidden=\"true\">S<\/span>\n      <span><span class=\"logo__name\">Sorriso Sicuro<\/span><span class=\"logo__sub\" style=\"display:block\">DENTAL CLINIC \u00b7 TIRANA<\/span><\/span>\n    <\/a>\n    <nav class=\"nav\" id=\"nav\" aria-label=\"Main menu\">\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-implant-costs\/\">Prices<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-clinic\/\">The Clinic<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-tourism-albania\/\">Dental Tourism<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/bookings\/\">Book<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Contact<\/a>\n      <div class=\"nav__extra\">\n        <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"menu\">Free quote<\/a>\n        <a class=\"btn btn--ghost\" href=\"#\" data-wa data-intent=\"VAL\">Message us on WhatsApp<\/a>\n        <div class=\"nav__lang\"><strong>EN<\/strong><a href=\"https:\/\/sorrisosicuro.al\/politica-sulla-riservatezza\/\" hreflang=\"it\" lang=\"it\">Italiano<\/a><\/div>\n      <\/div>\n    <\/nav>\n    <div class=\"header__cta\">\n      <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"header\">Free quote<\/a>\n      <button class=\"menu-btn\" aria-controls=\"nav\" aria-expanded=\"false\" aria-label=\"Open the menu\"><span><\/span><span><\/span><span><\/span><\/button>\n    <\/div>\n  <\/div>\n<\/header>\n\n<main id=\"main\">\n\n<section class=\"legal-hero\" aria-labelledby=\"h1\">\n  <div class=\"wrap\">\n    <nav class=\"crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/sorrisosicuro.al\/en\/\">Home<\/a><span aria-hidden=\"true\">\u203a<\/span><span aria-current=\"page\">Privacy Policy<\/span><\/nav>\n    <p class=\"eyebrow\">DATA PROTECTION \u00b7 GDPR<\/p>\n    <h1 id=\"h1\">Privacy Policy - Sorriso Sicuro<\/h1>\n    <p class=\"legal-date\">Last updated: 19 September 2026<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"sec legal-sec\">\n  <div class=\"wrap legal\">\n    <nav class=\"legal__toc\" aria-label=\"Contents\">\n      <p class=\"legal__toc-t\">Contents<\/p>\n      <ol>\n        <li><a href=\"#titolare\">Data controller<\/a><\/li>\n        <li><a href=\"#rappresentante\">Privacy contact<\/a><\/li>\n        <li><a href=\"#dati\">Personal data processed<\/a><\/li>\n        <li><a href=\"#finalita\">Purposes and legal bases<\/a><\/li>\n        <li><a href=\"#raccolta\">How we collect data<\/a><\/li>\n        <li><a href=\"#consensi\">Consent in our forms<\/a><\/li>\n        <li><a href=\"#cookie\">Cookies and tracking<\/a><\/li>\n        <li><a href=\"#crm\">HubSpot CRM<\/a><\/li>\n        <li><a href=\"#destinatari\">Recipients and processors<\/a><\/li>\n        <li><a href=\"#trasferimenti\">International transfers<\/a><\/li>\n        <li><a href=\"#conservazione\">Data retention<\/a><\/li>\n        <li><a href=\"#diritti\">Your rights<\/a><\/li>\n        <li><a href=\"#sicurezza\">Security, minors, changes<\/a><\/li>\n      <\/ol>\n    <\/nav>\n\n    <article class=\"legal__body\">\n      <h2 id=\"titolare\">1. Data controller<\/h2>\n      <p>The controller of your personal data is <strong>Albadent Group SHPK<\/strong> (\"Albadent\"), which operates in communications and marketing under the trading name <strong>Sorriso Sicuro Albania<\/strong>.<\/p>\n      <ul>\n        <li>Full legal name: Albadent Group SHPK<\/li>\n        <li>Tax identifier \/ registration number (NIPT\/NUIS): L62217032L<\/li>\n        <li>Registered office: Rruga Allaman Dervishi, Tiran\u00eb 1001, Albania<\/li>\n        <li>Telephone: <a href=\"tel:+442045382843\">+44 20 4538 2843<\/a> \u00b7 Email: <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a><\/li>\n      <\/ul>\n\n      <h2 id=\"rappresentante\">2. Privacy contact<\/h2>\n      <p>The controller is established in Albania and offers its services to individuals located in the European Union and in the United Kingdom, including through advertising tools. The processing therefore falls within the scope of the GDPR (Article 3(2)) and, for individuals in the United Kingdom, of the UK GDPR and the Data Protection Act 2018.<\/p>\n      <p>For any matter relating to data protection and to exercise your rights, you can contact the controller at <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a>.<\/p>\n      <p>Data collected in the European Union and the United Kingdom is managed through the <strong>HubSpot<\/strong> platform, hosted in the EU region, which acts as a processor on behalf of the controller.<\/p>\n\n      <h2 id=\"dati\">3. Categories of personal data processed<\/h2>\n      <p>We process only the data needed to respond to your enquiry and to deliver the service:<\/p>\n      <h3>Identification and contact data<\/h3>\n      <ul><li>first name and surname;<\/li><li>telephone number;<\/li><li>email address;<\/li><li>country\/city of residence (if provided).<\/li><\/ul>\n      <h3>Data relating to your enquiry<\/h3>\n      <ul><li>the dental treatment you are interested in;<\/li><li>clinical needs and information you choose to share with us (for example a description of your case or a panoramic X-ray).<\/li><\/ul>\n      <p>Information about your dental health constitutes a <strong>special category of data<\/strong> under Article 9 GDPR and is subject to enhanced safeguards: we process it only if you choose to provide it, on the basis set out in section 4.<\/p>\n\n      <h2 id=\"finalita\">4. Purposes of processing and legal bases<\/h2>\n      <div class=\"legal__table\" role=\"table\" aria-label=\"Purposes and legal bases\">\n        <div class=\"lt__r lt__h\" role=\"row\"><span role=\"columnheader\">Purpose<\/span><span role=\"columnheader\">Legal basis<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Responding to enquiries, providing information and quotes, handling the initial consultation<\/span><span role=\"cell\">Pre-contractual steps at the request of the data subject (Art. 6(1)(b))<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Managing the patient\u2013clinic relationship and delivering the service<\/span><span role=\"cell\">Performance of a contract (Art. 6(1)(b))<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Processing health data for clinical assessment and treatment planning<\/span><span role=\"cell\">Explicit consent (Art. 9(2)(a)) and\/or purposes of medicine and healthcare (Art. 9(2)(h))<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Operational communications (appointments, follow-ups, travel arrangements)<\/span><span role=\"cell\">Performance of a contract (Art. 6(1)(b))<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Marketing, newsletters and remarketing<\/span><span role=\"cell\">Freely given, withdrawable consent (Art. 6(1)(a))<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Tax, accounting and legal obligations<\/span><span role=\"cell\">Legal obligation (Art. 6(1)(c))<\/span><\/div>\n      <\/div>\n      <p>Providing your identification and contact data is necessary for us to respond to your enquiry: without it we cannot follow up. Providing health data and marketing consent is optional.<\/p>\n\n      <h2 id=\"raccolta\">5. How we collect data<\/h2>\n      <p>We collect the data you provide directly through:<\/p>\n      <ul><li>the website and landing pages;<\/li><li>contact forms (managed through HubSpot);<\/li><li>Meta Ads (Facebook and Instagram) and Google Ads campaigns;<\/li><li>WhatsApp, telephone and email.<\/li><\/ul>\n      <p>We do not buy contact lists and we do not collect health data without your knowledge.<\/p>\n\n      <h2 id=\"consensi\">6. How consent is handled in our forms<\/h2>\n      <p>Our forms apply the principle of freely given, specific and granular consent:<\/p>\n      <ul>\n        <li><strong>Privacy tick box (mandatory):<\/strong> confirmation that you have read this notice, required in order to submit your enquiry.<\/li>\n        <li><strong>Marketing consent (separate and optional):<\/strong> a separate, unticked box to receive promotional communications. The service is not conditional on this consent.<\/li>\n        <li><strong>Consent to the processing of health data (where relevant):<\/strong> a dedicated box where you provide clinical information.<\/li>\n        <li><strong>Withdrawal:<\/strong> you can withdraw any consent at any time (section 12), without affecting the lawfulness of processing carried out before withdrawal.<\/li>\n      <\/ul>\n\n      <h2 id=\"cookie\">7. Cookies and tracking tools<\/h2>\n      <p>The site uses strictly necessary cookies and, with your consent, measurement and marketing cookies and tools. Non-essential tools are activated <strong>only after<\/strong> you give consent through the cookie banner:<\/p>\n      <ul>\n        <li><strong>Meta Pixel<\/strong> and <strong>Conversions API<\/strong> (Meta Platforms Ireland): measurement and remarketing. For collection via the Pixel, Meta acts as a <strong>joint controller<\/strong>;<\/li>\n        <li><strong>Google Ads<\/strong> and <strong>Google Analytics<\/strong> (Google Ireland): campaign measurement and statistics;<\/li>\n        <li>tools for <strong>remarketing<\/strong> linked to the platforms listed above.<\/li>\n      <\/ul>\n      <p>Cookie choices are managed through a banner with prior blocking and can be changed at any time.<\/p>\n\n      <h2 id=\"crm\">8. Use of the HubSpot CRM<\/h2>\n      <p>Data collected through our forms is stored in the <strong>HubSpot<\/strong> CRM, which we use to manage contacts, calls, consultations, quotes, appointments and follow-ups.<\/p>\n      <ul>\n        <li><strong>Access:<\/strong> limited to authorised staff, with individual credentials and permission profiles;<\/li>\n        <li><strong>Security:<\/strong> HubSpot applies appropriate technical and organisational measures; the relationship is governed by a data processing agreement (DPA) under Article 28 GDPR;<\/li>\n        <li><strong>Retention and deletion:<\/strong> data is retained in accordance with section 11 and deleted or anonymised on expiry or at your request.<\/li>\n      <\/ul>\n\n      <h2 id=\"destinatari\">9. Recipients and processors<\/h2>\n      <p>Data may be processed on our behalf and on our instructions by parties acting as <strong>processors<\/strong> (Article 28 GDPR), including:<\/p>\n      <ul>\n        <li><strong>HubSpot<\/strong>: CRM platform;<\/li>\n        <li><strong>a marketing agency based in London (United Kingdom)<\/strong>: management and optimisation of Meta and Google campaigns. The agency uses its own advertising credit, is paid by Albadent on a service basis and <strong>does not sell the data or use it for its own purposes<\/strong>: it therefore acts as a processor, not as a joint controller;<\/li>\n        <li>providers of <strong>hosting<\/strong>, <strong>email<\/strong> and messaging services (for example WhatsApp Business);<\/li>\n        <li>the advertising platforms <strong>Meta<\/strong> and <strong>Google<\/strong> (for the Pixel, Meta is a joint controller in relation to collection only).<\/li>\n      <\/ul>\n      <p>Processing by each processor is governed by a data processing agreement under Article 28 GDPR. Data may also be disclosed to authorities and professional advisers (for example our accountant) to meet legal obligations.<\/p>\n\n      <h2 id=\"trasferimenti\">10. International data transfers<\/h2>\n      <p>Some processing involves transferring data outside the European Union:<\/p>\n      <ul>\n        <li><strong>Albania<\/strong> (where the controller is established): Albania is not covered by an adequacy decision of the European Commission; transfers are made on the basis of <strong>Standard Contractual Clauses (SCCs)<\/strong> and appropriate supplementary measures;<\/li>\n        <li><strong>United States<\/strong> (for example HubSpot, Meta, Google): on the basis of the EU-U.S. Data Privacy Framework and\/or SCCs;<\/li>\n        <li><strong>United Kingdom<\/strong> (marketing agency): covered by the EU adequacy decision for the United Kingdom.<\/li>\n      <\/ul>\n      <p>You can request a copy of the safeguards in place by writing to the contact details given above.<\/p>\n\n      <h2 id=\"conservazione\">11. Data retention<\/h2>\n      <div class=\"legal__table\" role=\"table\" aria-label=\"Retention periods\">\n        <div class=\"lt__r lt__h\" role=\"row\"><span role=\"columnheader\">Category<\/span><span role=\"columnheader\">Retention period (criterion)<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Leads \/ commercial contacts not converted<\/span><span role=\"cell\">Up to 24 months from the last contact, unless withdrawn earlier<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Patients (relationship data)<\/span><span role=\"cell\">For the duration of the relationship and thereafter for the applicable statutory periods<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Health data \/ clinical records<\/span><span role=\"cell\">Up to 10 years, in line with the periods applicable to medical records<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Accounting and tax data<\/span><span role=\"cell\">For the statutory period (normally 10 years)<\/span><\/div>\n        <div class=\"lt__r\" role=\"row\"><span role=\"cell\">Data processed on the basis of marketing consent<\/span><span role=\"cell\">Until consent is withdrawn<\/span><\/div>\n      <\/div>\n      <p>At the end of these periods, data is deleted or anonymised.<\/p>\n\n      <h2 id=\"diritti\">12. Your rights<\/h2>\n      <p>As a data subject you may exercise, within the limits of the law, the rights of <strong>access<\/strong>, <strong>rectification<\/strong>, <strong>erasure<\/strong>, <strong>restriction<\/strong>, <strong>portability<\/strong>, <strong>objection<\/strong> and <strong>withdrawal of consent<\/strong>.<\/p>\n      <p>To exercise them you can write to <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a>. We will respond without undue delay and in any event within one month.<\/p>\n      <p>You also have the right to lodge a <strong>complaint<\/strong> with a supervisory authority: in the United Kingdom the <strong>Information Commissioner's Office (ICO)<\/strong> (ico.org.uk); in Italy the Garante per la protezione dei dati personali (garanteprivacy.it); in Albania the <strong>Commissioner for the Right to Information and Personal Data Protection (IDP)<\/strong>.<\/p>\n\n      <h2 id=\"sicurezza\">13. Security, minors and changes<\/h2>\n      <h3>Security<\/h3>\n      <p>We apply appropriate technical and organisational measures to protect data against unauthorised access, loss or disclosure, including access control, individual credentials and staff confidentiality obligations.<\/p>\n      <h3>Minors<\/h3>\n      <p>Our services are aimed at adults. Any processing relating to minors takes place only with the involvement and consent of the person holding parental responsibility.<\/p>\n      <h3>Changes<\/h3>\n      <p>This notice may be updated; the current version is always published on this page with the date it was last updated.<\/p>\n\n      <div class=\"legal__contact\">\n        <p><strong>Questions about your data?<\/strong> Write to <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a> or call <a href=\"tel:+442045382843\">+44 20 4538 2843<\/a>.<\/p>\n      <\/div>\n    <\/article>\n  <\/div>\n<\/section>\n\n<\/main>\n\n\n\n<footer class=\"footer\">\n  <div class=\"wrap\">\n    <div>\n      <a class=\"logo\" href=\"https:\/\/sorrisosicuro.al\/en\/\"><span class=\"logo__bar\" aria-hidden=\"true\"><\/span><span class=\"logo__sq\" aria-hidden=\"true\">S<\/span><span><span class=\"logo__name\">Sorriso Sicuro<\/span><span class=\"logo__sub\" style=\"display:block\">DENTAL CLINIC \u00b7 TIRANA<\/span><\/span><\/a>\n      <p>Dental care in Albania to European standards, with English-speaking support.<\/p>\n    <\/div>\n    <div>\n      <strong>The site<\/strong>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-implant-costs\/\">Dental Implant Costs<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-clinic\/\">Dental Clinic<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dental-tourism-albania\/\">Dental Tourism in Albania<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/dentist-in-albania\/\">Dentist in Albania<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/bookings\/\">Bookings<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Contact Us<\/a>\n    <\/div>\n    <div>\n      <strong>Contact<\/strong>\n      <a href=\"tel:+442045382843\" data-track=\"phone_click\">+44 20 4538 2843<\/a>\n      <a href=\"#\" data-wa data-intent=\"VAL\">WhatsApp<\/a>\n      <a href=\"mailto:info@sorrisosicuro.al\">info@sorrisosicuro.al<\/a>\n      <a href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\">Rruga Allaman Dervishi, Tiran\u00eb 1001<\/a>\n    <\/div>\n    <div>\n      <strong>Follow us<\/strong>\n      <a href=\"https:\/\/www.facebook.com\/sorrisosicurodentalclinic\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>\n      <a href=\"https:\/\/www.instagram.com\/sorriso.sicuro\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>\n      <a href=\"https:\/\/www.youtube.com\/@SorrisoSicuro\" target=\"_blank\" rel=\"noopener\">YouTube<\/a>\n      <a href=\"https:\/\/www.linkedin.com\/company\/69535599\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\n    <\/div>\n    <p class=\"legal\">Albadent Group SHPK \u00b7 VAT\/NIPT L62217032L \u00b7 Share capital \u20ac700,000.00 fully paid up \u00b7 Tirana Companies Register \u00b7 \u00a9 2026 \u00b7 <a href=\"https:\/\/sorrisosicuro.al\/en\/privacy-policy\/\">Privacy Policy<\/a> \u00b7 <a href=\"https:\/\/sorrisosicuro.al\/en\/terms-conditions\/\">Terms &amp; Conditions<\/a><\/p>\n  <\/div>\n<\/footer>\n\n\n<!-- FINESTRA VIDEO -->\n<div class=\"vmod\" id=\"vmod\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video testimonial\" aria-hidden=\"true\">\n  <div class=\"vmod__box\"><button class=\"vmod__x\" type=\"button\" aria-label=\"Close video\">\u00d7<\/button><iframe id=\"vmod-frame\" title=\"Video testimonial on Instagram\" allowfullscreen><\/iframe><\/div>\n<\/div>\n\n<a class=\"wa-float\" href=\"#\" data-wa data-intent=\"VAL\" aria-label=\"Message us on WhatsApp\"><svg><use href=\"#i-wa\"\/><\/svg><\/a>\n<div class=\"mbar\">\n  <a class=\"btn btn--ghost-light\" href=\"#\" data-wa data-intent=\"VAL\"><svg><use href=\"#i-wa\"\/><\/svg>WhatsApp<\/a>\n  <a class=\"btn btn--gold\" href=\"https:\/\/sorrisosicuro.al\/en\/contact-us\/\" data-track=\"cta_click\" data-cta=\"mobile_bar\">Free quote<\/a>\n<\/div>\n\n<script>\n\/* ============================================================\n   WHATSAPP DINAMICO: SORGENTE + PAGINA + INTENTO\n   Codice nel messaggio: [SORGENTE-PAGINA-INTENTO], es. 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IT<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"content-type":"","footnotes":""},"class_list":["post-3286","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Sorriso Sicuro<\/title>\n<meta name=\"description\" content=\"Learn how Sorriso Sicuro protects your personal data, privacy rights, cookies, and information security while using our services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sorrisosicuro.al\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | 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